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Houston
Amateur Radio Supply Inc. |
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This place is FAR from professional and might make you CUSS! (it did me!) I have always been a big supporter of
amateur radio in the Houston area. I can remember 14 years ago when there
were 3 ham radio stores in Houston and they all disappeared (from what I
understand to be) primarily due to
folks preferring to save a few bucks and buy mail order!. In my profession as a car stereo/alarm installer, and as a ham I do install quite a bit of ham radio stuff in folks cars for them, and I have always recommended that folks buy the stuff from George over the mail order houses. Several times before while I was installing stuff for my ham radio customers that deal with George I have heard customers using my phone here at my shop that were VERY unhappy with Houston Amateur Radio Supply Inc. and George for some reason. I thought, well that's unfortunate, but its hard to please every customer. One time George sold the customer the wrong parts and when the customer called George he was upset because George sounded like he did not care! That particular customer had to pay a delivery service to hot shot the correct parts down to me for his installation. I didn't want to say anything bad about George to that customer, or that I had seen George send the wrong parts to install before, I just thought George might have been kinda stupid or absent minded, and didn't think through the proper parts before selling them.. Now I have come to find out it isn't stupidity, its just that he just doesn't give a crap!!! Being stupid would be OK, cause that's hereditary, but just not caring about his customers, there is NO EXCUSE!! I finally realized these unhappy customers were right when George screwed me around! With all the folks I recommended to goto his place, I was shocked when he showed me he really didn't care! I will tell you my story, I had a Kenwood HF rig that needed a small
repair, so to help George out, I sent it to him instead of straight to
Kenwood. January 8th I had my wife take the radio up to George, he
said he could repair it in a week or two. After 6 weeks I sent someone up to pick
up the unit REPAIRED OR NOT. WOW, now it seems like he is holding a radio he can't fix FOR HOSTAGE! George has me by the balls... George gave us a parts list, we ordered
the parts from Kenwood and had them in 4 days!!!!! With the parts in hand we again drove the 80 mile round trip to deliver the parts to George, and he had the radio fixed in another week (not bad) and at a reasonable price ($125). OK, the rig was repaired, now the FOURTH trip up to pick up the unit. I was so happy to have it back. When we got the unit back to my shop I opened the box to check out the unit... CRAP! No power cord (special Kenwood 12 volt cable) and no manuals. I called George on the phone and asked him if he had them, he said he would call me right back! AND OF COURSE HE NEVER DID! Today is the 9th of March, and Dwayne (he works for me) has just taken another (the 5th) 80mile round trip up to get my radio done.. Calling George on the phone and he says he doesn't know where my manuals are. He has an (I don't give a shit) attitude about my cable and manuals (that HE lost!) , Dwayne is going up there to find the manuals and power cord in Georges shop himself if George does not have them waiting for him (I instructed Dwayne to find the manuals if he has to search the whole shop!) ... In summary, I should have sent it straight to Kenwood for the repairs, they are fast friendly professional and not a jerk like George DiLetto is. ANYWAY! I am fed up, and will NEVER recommend
Houston Amateur Radio Supply Inc. again to anyone I know, I will never go there
again, I will never shop there again, and if anyone ever mentions them in my presence
I will make sure to tell them this story! BTW, AES - 1-800-558-0411 Eddie Runner (nu5k)
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